Job: In Room Dining Captain

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Jobing Description

Location: Miami Beach, FL
Description

Department Mission Statement
It is the mission of the entire In Room Dining team to provide a personal service which is unique to the Americas. Every employee will be recognized for their passion in delivering our service standards in every interaction and exceeding the guest's expectations. The entire team is committed to the financial success of the department and the well-being of the community and environment.

Job Purpose
Responsible for the supervision of In Room Dining employees to ensure the In Room Dining experience exceeds guest expectations.

Skills / Requirements

Minimum Requirements

• Minimum of two years of supervisory experience in a food and beverage department at a luxury hotel.
• Excellent communication skills, both written and oral.
• Ability to multi task, maintain and improve overall quality standards.
• Service oriented, detail oriented.
• Able to carry at least 30 lbs.

• Supervise servers to ensure all orders are set up correctly and served in a timely manner.
• Assist servers and Ordertakers when necessary.
• Work closely with other departments ensuring communication flows effectively.
• Assist with the training of employees in accordance with hotel guidelines.
• Take inventories for In Room Dining related equipment, products and supplies as required.
• Prepare requisitions for approval to ensure par stock levels are maintained for all items.
• Assist with ensuring the department is operating efficiently and the In Room Dining experience is in accordance with the hotels operating criteria.
• Handle cash in accordance with hotel cashiering procedures.
• Organize the In Room Dining station area.
• Attend daily briefings, meetings and training as required.
• In addition, other duties may be required as directed by your Manager.