Job: In Room Dining Order Taker

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Jobing Description

Location: Miami Beach, FL
Description

Department Mission Statement
It is the mission of the entire In Room Dining team to provide a personal service which is unique to the Americas. Every employee will be recognized for their passion in delivering our service standards in every interaction and exceeding the guest's expectations. The entire team is committed to the financial success of the department and the well-being of the community and environment.

Job Purpose
Responsible for taking In Room Dining telephone orders for guests and residence owners. Responsible for the up-selling of food and beverage.

Skills / Requirements

Minimum Requirements

• Minimum of one years experience as an Ordertaker or within In Room Dining in a luxury hotel.
• Excellent communication skills, both written and oral.
• Spoken English must be clear and concise.
• Second language skills.
• An eye for detail and the ability to handle multi task.
• Basic computer (Micros) knowledge is preferred.
• Basic knowledge of food & beverage items.

• Report to work at the scheduled time, neatly groomed and in the correct uniform.
• Answer phones within three rings and in accordance with operating standards.
• Take telephone orders following hotel standards.
• Take inquiries for private functions and report to a designated manager.
• Keep accurate, updated information about the hotel and food and beverage outlet.
• Explain all food and beverage items in detail, including pricing and ingredients when requested.
• Up sell menu items.
• Ensure all relationships with guests, residence owners are professional.
• Input orders correctly into computer system and ensure kitchen is informed of any amendments required to a menu item.
• Post guest checks, accurately and in a timely manner.
• Ensure the In Room Dining office is kept clean and tidy at all times.
• Take inventory of In Room Dining office supplies.
• Organize guests profiles daily.
• Attend daily briefings and training as required.
• In addition, other duties may be required as directed by your Manager.
• Keep “86” items list updated.