Job: Valet Supervisor

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Jobing Description

Location: Miami Beach, FL
Description


Department Mission Statement
The Setai Valet was established with the goal in mind to provide a superior valet service with a focus on guest relationships and extraordinary customer service. The Valet department offers a secure and professional arrival service.

Job Purpose
Responsible for the management of the valet service provided to hotel and residences guests on arrival.

Skills / Requirements

Minimum Requirements

• Minimum 2 years experience in a management position in a luxury hotel environment.
• Excellent communication skills, both written and oral.
• Valid Florida driver's license.

• Ensure employees report to work at the scheduled time, well groomed and in the correct uniform.
• Recruit and train employees in accordance with hotel guidelines.
• Direct and supervise Valet Coordinators and Valet Runners on a daily basis.
• Ensure all employees greet guests arriving at the hotel or residences in accordance with hotel guidelines.
• Prepare the weekly schedule for employees.
• Receive and handle all guest concerns and complaints.
• Attend weekly managers' meeting.
• Attend pre-event and B.E.O. meetings as appropriate.
• Process and disseminate communication from hotel valet employees.
• Maintain resident vehicle lists.
• Process payments and produce financial reports pursuant to agreement.
• Assist security with incident reports as appropriate.
• Coordinate prompt and efficient response to vehicle damage and all other claims with the hotel and claimant.
• Communicate valet CRM updates to Front Office Manager.
• In addition, other duties may be required as directed by your Manager.